Introduction
This Privacy Policy describes how Mask Pro Painting ("we," "us," or "our") collects, uses, and handles information obtained through website visits, estimate requests, contact forms, customer communications, and related business services.
Information we collect
Depending on how you interact with us, we may collect:
- Name, phone number, and email address (when supplied)
- Project or property address, city, and ZIP code
- Service requested, project description, and desired timeline
- Project photos you choose to upload
- Preferred contact method and other information you enter in our forms
- Referral source, landing page, and campaign (UTM) information
- Basic browser, device, and usage information when analytics are enabled
- Records of our communications with you
- Your SMS consent status
How we use information
- Responding to inquiries and discussing estimates
- Scheduling, customer communication, and project coordination
- Maintaining customer and project records
- Improving our website and understanding how visitors find us
- Security and fraud prevention
- Legal and operational needs
- Sending text messages where appropriate consent exists
Service providers
Information may be processed by vendors we rely on to operate our business, such as website hosting, customer records, communications, automation, analytics, and file storage providers. These providers process information on our behalf. We do not sell your personal information.
Mobile information and SMS privacy
Mask Pro Painting does not sell, rent, or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
Mobile information may be disclosed to service providers only as necessary to provide messaging functionality, support customer communication, operate our business systems, or comply with legal requirements.
SMS communications
If you explicitly opt in, you may receive conversational or informational text messages related to your inquiry, estimate request, scheduling, appointment or project coordination, project updates, and customer service.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for help.
- Consent to receive text messages is not a condition of purchasing services.
See the SMS Messaging Terms in our Terms of Service.
Cookies and analytics
When analytics tools are configured, they may use cookies or similar technologies to collect basic technical and usage information, such as pages visited, browser type, and device type.
Data retention
We retain information as reasonably necessary for business operations, customer service, legal obligations, security, and dispute resolution.
Data security
We use reasonable safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
- You may decline to provide optional information.
- You may decline SMS consent and still request an estimate.
- You may reply STOP to any text message to opt out.
- You may contact us with questions about your information.
- You may use your browser settings to manage cookies where applicable.
Children
This website is intended for adults seeking home or business services and is not directed to children under 13.
Third-party links
Our website may link to third-party websites. We are not responsible for the content or privacy practices of those sites.
Policy updates
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
Contact
- Mask Pro Painting
- Phone: (214) 836-5311